Lisa Pierce is the Managing Vice President in Gartner Research, where she leads the Unified Communications, Network Systems and Services team. Ms. Pierce’s team addresses all the major network-related infrastructure, applications and operations issues that confront enterprises across the world.
Prior to joining Gartner, Lisa was the President of Strategic Networks Group, a company dedicated to improving the quality of emerging telecommunications and IT services, and the service experience, that enterprise customers receive from key network suppliers.
She is an expert on emerging enterprise-class telecom/network services, including telecom cloud (IaaS, PaaS and select SaaS applications), next generation network and performance management, SIP Trunking and Unified Communications services (particularly hosted UC, collaboration/conferencing and FMC services), broadband access, 3G and 4G services, managed network services, switched Ethernet (VPLS) and MPLS services. In addition to strategic architectural considerations, her work has extended to sourcing, performance assurance, and customer satisfaction.
Previously, Lisa was the Vice President of Telecommunications Services Research at Forrester Research/Giga Information Group for over ten years, and served in several leadership capacities, including as a Technology Practice Director and as the first elected Chair of the Giga Research Fellows. During her tenure, she was twice named as one of the Top 10 most influential IT analysts. Prior experience includes four years’ consulting on network signaling protocols for a boutique network engineering firm.
Lisa’s career in network communications began at AT&T, where her work focused on developing and introducing entirely new classes of business services – in product development, product management, new services market research, statistical modeling and forecasting. Across the globe, these services still generate billions of dollars of revenue today. The development teams she led were awarded 6 patents.
A member of the IEEE, Ms. Pierce is a frequent industry speaker and media commentator. She has also served a Contributor to Saugatuck Technology, UC Strategies, GigaOM Pro, No Jitter/Enterprise Connect, and DM Radio. Lisa holds an MBA in marketing and statistical modeling from Willamette University, and a B.A. with Honors from Gordon College.